Friday afternoon at half past four: three coaches of conference delegates arrive at once, and reception has two staff. The parking system is asking for a ticket nobody can find. Recognisable? Licence plate recognition fixes this precisely at the moment it matters most.
Revtek · 1 April 2026
For hotel guests, the experience doesn't start at the desk — it starts the moment they turn onto the approach road. A barrier that won't open, a pay machine asking for coins, or a parking ticket they've lost sets the tone for the rest of the stay. That's an unnecessary start to something that's entirely automatable.
Licence plate recognition means the guest simply drives through. The system recognises the plate registered with the booking, opens the barrier and logs the arrival time — without anyone being involved. Reception sees in the dashboard that guest X has arrived, before that same guest even reaches the desk.
The connection starts at the booking. Guests can provide their plate via the booking confirmation — a link in the confirmation email asks for name, booking reference and plate. That takes the guest thirty seconds, and the hotel doesn't need to do anything further.
Anyone who doesn't fill it in beforehand can register on arrival via WhatsApp: a QR code on the car park opens a chat, the guest types their plate and booking reference, the system verifies it and opens the barrier. That takes under a minute.
If a guest hasn't provided a plate at all and arrives at the barrier, they can still call reception via an intercom button. But in practice, fewer than five percent of guests need this route when pre-arrival communication is done properly.
Many hotels want specific spaces reserved: for VIP guests, guests with mobility needs, electric vehicle charging, or guests who've booked a suite. This is configurable per time block and per plate.
The system sends a notification when a reserved space is taken by an unknown plate. Easy to resolve if it's a regular guest who's taken the wrong spot — and fixable without anyone having to walk out to the car park.
For hotels that include parking in the room rate, the system handles exit automatically: the plate is on the list, the barrier opens. No ticket to find, no receipt to fill in, no queue at the exit.
For hotels that charge separately for parking, Mollie payment integration is available. The guest receives a payment request via WhatsApp on exit — an iDEAL, credit card or other payment link. Parking charges are calculated based on actual time parked, not a flat day rate.
The biggest gains come during peak periods. At a large hotel with conference facilities there are multiple moments each day when dozens of guests arrive or depart simultaneously. Those are exactly the moments when reception is already under pressure — and when parking complaints come in hardest.
With automated parking management, parking-related front desk calls drop by an average of 70 to 80 percent. Those aren't estimates — those are the figures we see at hotels that have switched from manual to ANPR systems.
More on the specific approach for hotels and available integrations on the hotel page. For hotels that also want to automate other aspects of guest management, the building management platform is the next step.
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